Charles developed an appreciation for tech startups and the unusual people who build them at Groupon’s Chicago HQ in the early 2010s. After a multi-year crash course in VC-funded #edtech, he found his way to Dscout, which at the time was a small, scrappy team of research nerds working to bring the depth of diary studies into the smartphone era. Since then, Charles has had thousands of conversations with UX, design, and product leaders, helping them run more impactful research, advocate for user-centered decision-making, and build with confidence. He will talk very excitedly with you about his 2 and 4 year olds, who act as if they live inside a never ending game of Mario Kart.